Frequently asked questions (FAQ)

Check that you are using the correct e-mail address and password. Forgotten your password? Request a new password via the website. Not receiving an e-mail? Check your spam folder or contact our customer service.

You can check the current stock status via our webshop. We work with real-time stock updates.

If a product you received from Ambiente is damaged, you should follow these steps:

1. Document the damage immediately: Take clear photographs of the damaged item(s) and, if applicable, the exterior packaging, especially if the box shows obvious signs of transit damage.
2. Contact Ambiente customer service: Reach out to the Ambiente customer service as soon as possible, ideally within the specified notification period outlined in your dealer agreement (usually within 24 to 48 hours of delivery).
3. Provide order details: Have your order number, invoice number, and the specific item number(s) of the damaged product ready.
4. Attach documentation: Send the photographs and a detailed description of the damage to the customer service representative via email.

Our customer service team will review the claim and arrange for a credit, replacement, or return of the damaged goods according to their quality assurance and claims process.

You can register online through our official registration page.

Once you register a new account, we first review your details to ensure they meet our business guidelines. If the information is correct, your account is generally activated within a few hours on business days.

You will receive an email notification as soon as your account has been fully approved and activated.

If everything is in stock, we will deliver as soon as possible. While confirming your order, you will receive an indication of the delivery time.

Shipping costs vary per order and location. You will see the cost during checkout.

Free delivery conditions vary by region. Login to your account for more information.